Questioning / Probing...

Before we proceed furthur may I ask you few questions so that I will be in a better position to resolve the issue for you ? (or) Could you please elaborate the issue? So that I can assist you better.

• Mr.customer may I know what exactly are you trying to do?
• Mr.customer since when have you been facing this issue?
• Mr.customer, did you try to resolve the issue on your own?
• Mr.customer, did you make any hardware or software changes to your computer recently?
• Mr.customer, may I know which operating system is currently running on your computer?
• Mr.customer may I know which Internet browser do you use to surf the internet?
• Mr.customer do you have multiple users on your computer?
• Mr.customer do you see any error message on your screen?
• Mr.customer did you install any new software?
• Mr.customer have you checked the physical connections of your computer?
• Mr.customer are all the cables properly attached to the computer?
• Mr.customer which anti-virus are you currently using?
• Mr.customer is it a particular feature or application that you are unable to use?
• Mr.customer did you contact I yogi previously for this issue?